Introduction

At vævet, we want you to feel confident when purchasing our handwoven kilim rugs. While each piece is carefully selected and crafted with intention, we understand that returns may be necessary. Our policy complies with the Danish Consumer Contracts Act (Forbrugeraftaleloven), and we aim to make the process as clear and fair as possible.

14-Day Right of Withdrawal (In-Stock Items)

If you order a rug that is available in stock, you have the right to cancel and return your order within 14 days of delivery, in accordance with Danish law.

• To exercise your right of withdrawal, please notify us in writing at info@vaevet.com within 14 days of receiving your item
• The item must be returned in the same condition in which it was delivered
• The return shipping cost is the responsibility of the buyer
• Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 5–10 business days.

Custom Rugs (Special Sizes, Colors, or Designs)

If your rug is made to order with custom dimensions, colors, or patterns not listed as standard, it is considered a bespoke product. As such, it is not eligible for cancellation or return, in accordance with §18(4) of the Danish Consumer Contracts Act. We recommend that you review all specifications carefully before placing a custom order. If you’re unsure, we’re happy to assist you prior to purchase.

Samples

All sample items are final sale and non-returnable.

How to Initiate a Return

To request a return, please email us at info@vaevet.com with your order number and reason for return. We’ll guide you through the next steps.